The Woes Done Gone

My MacBook is now working the way it should. When my phone service was finally workable today today, I called Apple tech support. (Not only have I had MacBook problems, I've also had phone problems. Last weekend's heavy rain meant that water got into the underground phone lines again and produced static so loud we had to shout to be heard over it. The lines were finally fixed late this afternoon.)

I called Apple's toll-free tech support number (1-800-75-2273) to see if I could somehow get installation CDs that would replace the MacBook's Snow Leopard operating system with the older Leopard. I was talked out of that (which might possibly be doable, but then I wouldn't get tech support, etc., and I'd have to pay for them).

I referred the first tech person I talked to (Jarrod? Jared?) to my previous blog post. He took a look at the example Pages text I'd posted and knew something couldn't be right. He referred me to a higher level tech support person.

Consequently, Tammy in Apple Tech Support spent over an hour and a half walking me through a bunch of procedures that ultimately solved my word-processing problems. I could not begin to describe all that we did, but the important thing is—IT WORKS! The Pages documents in Times New Roman look great—all the weird stuff is gone. The Word documents in TNR actually print.

I no longer hate Snow Leopard. And I really appreciate the dedication of Apple's tech people.

So, I now have a phone that works and a MacBook that works. If I could just get rid of the cough I've had for over two weeks, I'd work better, too. Two woes down, one to go.

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